Equium

SHIPPING & RETURNS

Your order is very important to us. Our Customer Service team is happy to assist you with any questions, concerns or issues related to your order through Boldanic.com. Please email Customer Service at boldanic1@gmail.com.

SHIPPING

Most orders typically ship within 48-72 business hours. Be advised that shipping delays sometimes occur with our carrier and due to product inventory availability.

RETURN POLICY

Our Return Policy lasts for 30 days from the time your order is received for all unused/unopened item(s)/product(s). If 30 days have expired since you received your purchase, unfortunately we can’t return the item(s)/product(s) to offer you a refund or exchange. Please contact Customer Service before returning your order.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. To return your product, contact Customer Service and mail your product to: 

ATTN: CUSTOMER SERVICE
Boldanic
2609 East 14th street
#377
Brooklyn NY 11235

DAMAGED, INCORRECT or LOST

We make every effort to safely secure and ship your order, but understand that, on rare occasion, merchandise can be damaged in transit. If you feel that your order was damaged during delivery, report it immediately to our Customer Service Department. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS OR PACKAGING until you have contacted Customer Service for instructions as we may require return of the damaged goods. In the event you receive the wrong item, please email Customer Service at info@boldanic.com\ We are not responsible for lost or stolen merchandise.

3RD PARTY RETAILERS

This return policy only applies to products or items purchased through Boldanic.com. All products purchased through 3rd Party Retailers other than directly through Boldanic.com are subject to the return policies of the retailer where the items were purchased.

PRIVACY POLICY

Your privacy is important to us. Please take a moment to familiarize yourself with our privacy practices. By visiting the Boldanic.com website or any other websites operated by Boldanic (“Site”, “we”, “us”, “our”), you agree to accept the practices described in this privacy policy (“Privacy Policy”). This Privacy Policy applies whether you are accessing the Site via a personal computer, mobile device, tablet or any other technology or devices now known or hereafter developed or discovered and whether you are accessing the site as a registered user or other user of the Site. We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. We may amend this Privacy Policy from time to time by updating this page, so please check this page periodically to ensure that you are informed about any changes that we implement.

COLLECTION OF PERSONAL INFORMATION

Boldanic uses information that we collect from our visitors and customers to personalize and improve your visit and shopping experience at our website. When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number and email address. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. There may be a separate registration process to enter promotions such as newsletters, contests and sweepstakes that may require the submission of your name, address, phone number and email address.

The personal information that we collect allows us to keep you posted on our latest product announcements, promotions, special offers, and upcoming events. It also helps us improve our products, services, content, advertising and website. We may also use personal information for internal purposes such as data analysis, product research, services and customer relations.

If you do not want any personal information about you collected by Boldanic please do not submit it at Boldanic.com. If you have already submitted your information and would like Boldanic to remove it from its records please contact Boldanic Customer Service, email us at info@boldanic.com. Upon your request for removal, Boldanic will remove your personal information from its existing files.

DISCLOSURE TO THRID PARTIES

The third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third- party service providers, such as payment gateways, other payment transaction processors and review services, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. At times, we may make certain personal information available to strategic partners that work with us to provide products and services, or that help us market to customers. Personal information will only be shared by us to provide or improve our products, services and advertising; it will not be shared with third parties for their marketing purposes.

We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. We also may disclose your information when we determine that applicable law requires or permits such disclosure, including exchanging information with other companies and organizations for fraud protection purposes, or if we determine that disclosure is reasonably necessary to enforce our Terms of Use.

COOKIES

Parts of the Boldanic.com website may use cookies and other persistent identifiers to enhance your experience and track information about visitors and visits to our Site. This cookie is a small file that enables this Site or service provider’s systems to recognize your browser and carry certain information. Our cookies do not contain information, such as your name, or sensitive information, such as your credit card number. If you decline to receive cookies through the options provided by your web browser, certain ordering services may not be available at the website.